SERVICOM and Labour Relations Office charges Delta State Workforce on Effective, Efficient Service Delivery (FEATURE)

The Director of SERVICOM,Mrs. Uche Onwusanya in a group photograph with her monitoring team and the SERVICOM desk officers during a monitoring visit to Government House , Asaba.

By Chukwudi Asoya

SERVICOM is all about effective and efficient delivery aimed at transforming the public service to a result driven organisation that delivers on the government’s social compact with the people.

It is also intended to improve public confidence in government services.

In a bid at ensuring quality service delivery among the public workforce in Delta state, the SERVICOM office undertook a monitoring and evaluation tour to the Ministries, Departments and Agencies (MDAs) in the state with a call on all SERVICOM line officers to reawaken the SERVICOM activities in their various MDAs and Delta state in general.

Speaking during the visit, the Director SERVICOM and Labour Relations office, Mrs. Uche Onwusanya who headed a – four man monitoring committee advised SERVICOM desk officers to be proactive and re-activate all the necessary tools needed for efficient and effective service delivery.

She said that the monitoring visit to the MDAs was apt , adding that Senator (Dr.)  Ifeanyi Okowa’s administration was in its  finishing stage thus  needed to finish strongly having started strongly.

Mrs Onwusanya noted that there was need to meet with the SERVICOM line officers in their various MDAs to be sure that activities of SERVICOM were being carried out in areas where such activities were needed.

The SERVICOM and Labour Relations Director said that there was also a strong need to ascertain the level of compliance to services being rendered.

She informed the desk officers of the importance of displaying their SERVICOM mission statement charters for the public to see and know that they were SERVICOM compliant.

Among the MDAs visited included the Office of the Head of Service, Ministry of Science and Technology, Directorate of Cultural and Tourism, Ministry of Health, Ministry of Finance, Ministry of Youths, Ministry of Environment, Bureau for Special Duty, Ministry of Women Affairs, Ministry of Transport, Ministry of Justice, Ministry of Housing, Ministry of Works, Ministry of Energy, Ministry of Agriculture, Ministry of Higher Education, Office of the Account General, Ministry of Information, Lands and Urban Development, Ministry of Oil and Gas, Ministry of Technical Education, Directorate of Local Government, Ministry of Trade and Investment, Civil Service Commission, Directorate of Chieftaincy Affairs, Directorate of Government House, Office of the Deputy Governor, Office the Secretary to the State Governor, Directorate of Establishment and Pension, State Emergency Management Agency ( SEMA), Christian Pilgrim Welfare Board, Muslim Pilgrim Welfare Board, Rural Development Agency, Delta Broadcasting Service (DBS), Sustainable Development Goals (SDGs) and Primary Health Care Agency amongst others.

Responding on behalf of Civil Service Commission,  the Permanent Secretary, Ovwurhughen Victor said that SERVICOM activities were  seriously needed in the new state Secretariat especially as a result of the present security challenges the country was being confronted with  even as he suggested occasional training and retraining of SERVICOM desk officers to enable to equip them. With the modem trend in the SERVICOM world.

At the Ministry of Information, the then  Permanent Secretary in the Ministry,  Mr. Paul Osahor commended the SERVICOM team for its visit ,  notimg  that posting and transfer of Officers from one office to other was one of the major challenges facing SERVICOM activities in the MDAs and advised for constant training of SERVICOM line officers .

Mr. Osahor said that the gesture would go a long way towards stability of SERVICOM activities.

For his part, the Permanent Secretary, Ministry of Finance, Mr. Cornelius Semiteje commended the SERVICOM monitoring team led Mrs Uche Onwusanya saying that for effective and efficient service delivery in the state, there was need for civil servants to have SERVICOM training.

He explained that SERVICOM was a daily routine and pledged  to assist the SERVICOM desk  officers in his office whenever the need arose his Ministry would discuss with the managers of the new State Secretairat any time any time they had meetings.

Also speaking,   the Director of Administration and Finance in the Ministry of Trade and Investment, Mrs Obiemenem U. A said that there  should be quarterly training and retraining of SERVICOM line officers who would in turn become trainers to others.

She said that the monitoring visit was apt since the present administration had less than one year to finish and reassured the Ministry’s support to the SERVICOM officers in her office whenever they needed assistance.

At the Directorate of Cabinet and Establishment, the Permanent Secretary, Henry Onyeukwu, who noted that SERVICOM had to do with quality and efficient service delivery, stressed that every civil servant needed an attitudinal change and reorientation as well as embrace moral values.

He said that effective service to customers epitomised good image of the state.