LASTMA Unveils Customer Support Centre and App to Enhance Traffic Management in Lagos
ASABA/Nigeria: The Lagos State Traffic Management Authority (LASTMA) has launched a new Customer Support Centre and Application, aiming to revolutionize traffic management across the state. The centre was unveiled by Mr. Sola Giwa, the Special Adviser to the Governor on Transportation, on Tuesday in Lagos.
Mr. Giwa highlighted that the new application includes a Toll-Free Call Centre, Walk-In Complaint Centre, Website, Whistle Blower App, and a New Department of Statistics, Research, and Data. These initiatives are designed to enhance communication between the public and the traffic management authority, streamline traffic operations, and significantly improve the overall driving experience in Lagos.
“No doubt, Lagos is densely populated and this sometimes results in daily gridlocks and accidents, contributing to our city’s traffic challenges,” Giwa noted. “In response to these challenges, the Customer Support Centre aims to provide real-time, efficient solutions to traffic management, reflecting our government’s commitment to leveraging technology for public service enhancement.”
Giwa emphasized that the Call Centre, operational 24/7, is equipped with trained professionals ready to handle various traffic-related issues. Motorists can contact the centre via toll-free hotlines to report traffic incidents, request assistance, or seek information on road conditions and LASTMA personnel activities.
Using advanced technology, the Call Centre will track incidents, dispatch traffic officers, and coordinate with other emergency services when necessary. This integrated approach ensures that help is always just a phone call away, providing a lifeline for motorists in distress.
Giwa further explained that the call centre’s capability to accept reports on accidents and unexpected roadblocks allows for swift deployment of traffic officers. Beyond incident reporting, it will also serve as an information hub for real-time updates on road conditions and traffic advisories.
“The Walk-In Complaint Centre represents a significant step in fostering better communication between LASTMA and the public, ensuring transparency, accountability, and building public trust,” Giwa said. He added that the Whistle Blower App will enable motorists to report dangerous driving and other reckless behaviors, allowing LASTMA to take immediate action and uphold traffic regulations.
Giwa also pointed out that the new website aligns with the broader vision of creating a smart city where technology enhances urban living, embodying proactive governance principles. Leveraging statistics and data to solve complex urban challenges, these initiatives mark a significant move towards modernizing traffic management and aligning with global best practices.
With the launch of the customer support centres and application, motorists can expect a seamless, user-friendly experience. “I urge all motorists to embrace this new tool and become active participants in the drive towards better traffic management in Lagos,” Giwa said.
Mr. Oluwaseun Osiyemi, Lagos State Commissioner for Transportation, noted that these initiatives would make LASTMA more accessible. “As has been said, see something, say something. We cannot cover everywhere, and this resource is a wonderful idea that will make us more accessible and keep us on our toes in service delivery,” he said.
Osiyemi acknowledged past complaints about LASTMA’s performance, stating that intentional actions led to these new initiatives. “Lagos State will always listen and be there for residents. We are here to serve, and Mr. Governor’s T.H.E.M.E.S Agenda has big plans for us in the transportation sector,” he added.
Mr. Olalekan Bakare-Oki, General Manager of LASTMA, said the “see something, say something” slogan is a welcome development, emphasizing the importance of feedback in enhancing service delivery for the motoring public in Lagos State.
